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What is the difference between steam cleaning and dry cleaning?

Steam cleaning is cleaned with 230 degrees hot water which is the key to removing dirt, killing germs and bacteria.

Dry cleaning is putting down a dry white powdered chemical and buffing the top of the carpet to a shine, so it looks clean.

Why do some stains don’t come out during cleaning?

Depending on what the stain is, how long the stain has been sitting in the carpet, if the stain has a dye in it, and or if you used any spot removers on the stain prior to having a carpet cleaning professional clean the stain.

How to prevent damaged carpet fibers?

1. Remove your shoes at the door.
2. Put down a runner 15 feet from the front door.
3. Vacuum regularly, anywhere from once a day to once a week.
4. Get your carpet cleaned regularly anywhere from six to twelve months.

Why use a “Green” company?

Research shows how a living environment can have profound physical and mental health outcomes.  So it improves indoor air quality, longer lasting homes an buildings.  Going Green is improving your over all quality of life.

Why do some stains re-appear after the carpet dries?

This is called “wicking.”  This means, when the stain was made it went into the backing and or the padding and when it gets cleaned by a carpet cleaning professional they can only clean the carpet fiber not the backing or the padding.  So the stain is only removed on the carpet fibers, so when the carpet dries, water evaporates up grabbing the stain that is left in the backing and or padding and bringing it ack up to the carpet fiber.

What is the difference between a truck mount and a portable?

A truck mount can run up to 1000 PSI (Pounds per square inch) and 1500 inches of lift (which is vacuum) and can heat the water to 260 degrees.

A portable can run up to 30 PSI, 200 inches of lift and heat the water up to 180 degrees.

The reason for using a portable instead of the truck mount is for places the truck mount can not get to.

Why does the carpet get dirty fast after having it cleaned?

When you have your carpet cleaned and the carpet cleaning company you are using at that time put to much cleaning solution in your carpet and did not rinse it out.

So when your carpet dries, the cleaning solution is tacky and attracts dirt faster.

Why does the price vary from company to company?

It depends on the level of quality service you are getting most of the time.

For instance:

• Is the company licensed, insured and bonded?
• Is the company using a truck mount or a portable?
• Is the company’s technician I.I.C.R.C. certified?
• Is the company doing background and driving record check?
• Is the company using a wand or a Rotovac?
• Is the company’s technician courteous, groomed and wearing a uniform?
• Is the company professionally cleaning your carpet?

1. Pre Vacuuming – removes 78% of dirt in the carpet.
2. Post spotting – remove stains that don’t come out with regular cleaning.
3. Pre conditioning – pre-spray which helps break up the dirt and oils in the carpet.
4. Deep Soil Extraction – cleaning the carpet with the Rotovac.
5. Grooming – helps appearance and the carpet dry faster.
6. Speed Drying – helps carpet dry faster.

How do you remove water-based stains?

Step 1

• Use a spoon or dull knife to remove solid materials.  For liquid spills blog up with a white towel or paper towel.
• For large stains, work from the outside of stain to the center to prevent spreading
• Mix a solution of ¼ teaspoon of clear hand dishwashing detergent with 1 cup of water. 
• Sitr gently.
• Apply detergent solution directly to a white cloth.  Dampen the carpet fibers in the stained area with the cloth.  Avoid saturating the carpet
• Wipe gently Turn cloth frequently.  Never rub, scrub or use a brush.  This may damage carpet fibers.
• If necessary use your fingertips to work the solution to the base of the stain.
• Wet the stained carpet fibers with clear, lukewarm water to rinse.
• Cover the spot with an absorbent white towel or paper towel and apply pressure.
• Repeat rinsing and blotting until all traces of the detergent have been removed.
• If the stain is gone, place an absorbent white towel or paper towel over the area cleaned and weigh towels down with a heavy, color-fast object, such as weighted plastic wastebasket.
• Change towels or paper towels until carpet dries.
• If stain remains, process to Step 2

Step 2

• Do NOT use on coffee, tea or urine stains.
• Mix 2 tablespoons of non-bleaching, non-sudsing household ammonia with 1 cup of lukewarm water.
• Apply ammonia solution, rinse and blot as outlined in Step 1.
• Do not dry with paper towels.  Proceed to Step 3 to neutralize the ammonia solution.

Step 3

• Mix 1 cup of white vinegar with 2 cups of water.
• Apply vinegar solutions, rinse and blot as outlined in Step 1.

How do you remove greasy oil-based stains?

Freeze and remove solid materials before using cleaning fluid.

Step 1

• Use a spoon or dull knife to remove solid materials.
• For these stains, use a citrus solvent applied directly to a white cloth.  Dampen the carpet fibers in the stained area with the cloth.  Avoid saturating the carpet.

Step 2

• For large stains, work from the outside of stain to the center to prevent spreading
• Blot up liquid spills with a white towel or paper towel.
• Mix a solution of ¼ teaspoon of clear hand dishwashing detergent with 1 cup of water.  Stir gently.
• Apply detergent solution directly to a white cloth.  Dampen the carpet fibers in the stained area with the cloth.  Avoid saturating the carpet
• Wipe gently Turn cloth frequently.  Never rub, scrub or use a brush.  This may damage carpet fibers.
• If necessary use your fingertips to work the solution to the base of the stain.
• Wet the stained carpet fibers with clear, lukewarm water to rinse.
• Cover the spot with an absorbent white towel or paper towel and apply pressure.
• Repeat rinsing and blotting until all traces of the detergent have been removed.
• If the stain is gone, place an absorbent white towel or paper towel over the area cleaned and weigh towels down with a heavy, color-fast object, such as weighted plastic wastebasket.
• Change towels or paper towels until carpet dries.
• If stain remains, process to Step 2

Step 3

• Do NOT use on coffee, tea or urine stains.
• Mix 2 tablespoons of non-bleaching, non-sudsing household ammonia with 1 cup of lukewarm water.
• Apply ammonia solution, rinse and blot as outlined in Step 1.
• Do not dry with paper towels.  Proceed to Step 3 to neutralize the ammonia solution.

Step 4

• Mix 1 cup of white vinegar with 2 cups of water.
• Apply vinegar solutions, rinse and blot as outlined in Step 1.

How do you remove special Water-Based Stains like Coffee, Tea or Urine?

Step 1

• For large stains, work from the outside of stain to the center to prevent spreading
• Blot up liquid spills with a white towel or paper towel.
• Mix a solution of ¼ teaspoon of clear hand dishwashing detergent with 1 cup of water.  Stir gently.
• Apply detergent solution directly to a white cloth.  Dampen the carpet fibers in the stained area with the cloth.  Avoid saturating the carpet
• Wipe gently Turn cloth frequently.  Never rub, scrub or use a brush.  This may damage carpet fibers.
• If necessary use your fingertips to work the solution to the base of the stain.
• Wet the stained carpet fibers with clear, lukewarm water to rinse.
• Cover the spot with an absorbent white towel or paper towel and apply pressure.
• Repeat rinsing and blotting until all traces of the detergent have been removed.
• If the stain is gone, place an absorbent white towel or paper towel over the area cleaned and weigh towels down with a heavy, color-fast object, such as weighted plastic wastebasket.
• Change towels or paper towels until carpet dries.
• If stain remains, process to Step 2

Step 2

• Mix 1 cup of white vinegar with 2 cups of water.
• Apply vinegar solution, rinse and blot as outlined in step 1